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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
•Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
•Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
•Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
•Maintain and update guest history profiles through the Opera guest profile system
•Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
•Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
•Give courtesy calls and complete the daily call log as per established guidelines.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
About This Company
Centro Al Manhal
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/abudhabi/centroalmanhalContemporary, chic and effortlessly casual, Centro Al Manhal is ideal for business and leisure travellers seeking sophisticated value-for-money accommodation when visiting Abu Dhabi. With a prime location in the centre of the city, 20 minutes from Abu Dhabi International Airport and close to city landmarks, business districts, major avenues and tourism highlights, it offers guests comfort and convenience. Al Wahda Mall is within walking distance and close to Sheikh Khalifa Medical City, the Corniche, Umm Al Emarat Park and Sheikh Zayed Grand Mosque, while the capital’s famous fort, Qasr Al Hosn and new cultural attraction, Qasr Al Watan, located inside Abu Dhabi’s presidential palace, are both close by. Choose from 229 stylish rooms, each designed to maximise space, light and efficiency. They all feature smart technology and in-room entertainment, as well as contemporary classic furniture and interiors to promote your comfort and wellbeing. You can dine in or take away, meet or entertain guests and even buy retail items and necessities at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining with a difference at breakfast, lunch and dinner; c.mondo, a lively bar featuring several informal zones where you can host business gatherings or small events; and c.deli, Centro's innovative 24-hour take-away dining concept – the place to grab a quick bite or a few food supplies. For modern executives who value effective solutions and efficient amenities, our 2 well-equipped meeting rooms are a convenient and engaging place to convene. When your work is done, head to the rooftop to swim a few laps in the outdoor pool or to sweat it out in the gym, which is open 24 hours a day.