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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
•Receive each guest call in a professional and friendly manner
•Maintain effective communication with all related department to ensure smooth service delivery
•Handle every query in a polite and courteous manner and exceed guest expectations
•Ensure guests are greeted by name upon calling as per the Rotana Standard
•Maintain an up to date knowledge of the hotel and local services
•Maintain an awareness of guest profile through the Opera guest profile system
•Complete management’s long distance call vouchers and record them on the traffic sheet
•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
•Take messages for guests and management as per the required standard.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Capital Centre Arjaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates https://www.rotana.com/arjaanhotelapartments/unitedarabemirates/abudhabi/capitalcentrearjaanbyrotanaCapital Centre Arjaan by Rotana is conveniently located few steps away from Abu Dhabi National Exhibitions Centre (ADNEC) and a few minutes’ drive from the centre of Abu Dhabi, Yas Island attractions and Abu Dhabi International Airport. All of this makes the hotel a perfect choice for both, long-term business travellers and families who want to be in the centre of it all. Capital Centre Arjaan by Rotana is an upscale property offering 259 modern fully furnished studios and suites. With rooms ranging from classic studios, one bedroom suites & two bedroom suites, the hotel is an ideal destination for long-term guests seeking a hassle free experience to settle down in the capital. The hotel offers two dining experiences. Tamarind restaurant features buffet breakfast that won’t leave a gourmet dissatisfied. Aroma Lobby Lounge offers a selection of teas, coffees, soft drinks and tasty pastry. 5 meeting rooms can accommodate up to 120 delegates and were designed for the new genre of executives, who value efficient solutions. Bodylines Fitness & Wellness Club will help you keep fit and relaxed during your stay with its gymnasium, open-air swimming pool, sauna and steam rooms and massage rooms.