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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Valet Parker you are responsible to park and return guest cars in an appropriate manner whereby your role will include key responsibilities such as:
•Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
•Ensure that cars are delivered within 5 minutes upon guest request
•Maintain an up to date knowledge of the hotel services and respond to guest queries
•Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
•Make control tours at the main door ensuring that cleanliness is at maximum level
•Forward all guest complaints or problems to Superiors
•Maintain and safeguard all guest car keys and record every car parked
•Establish and maintain good public relations with guests while meeting or exceeding their expectations
•Ensure that airport / crew transportation flow is maintained effectively if applicable
•Treat all clients and colleagues in a polite and courteous manner at all times
•Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
•Be aware of the UAE driving regulations and abide by them
Skills
Education, Qualifications & Experiences
You should ideally have previous experiences in a similar position within the hospitality field. You must also have good command in both written and spoken English and need to be a holder of a valid country Driving License.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person and with an approachable nature. You are reliable and a safe driver, who stays calm under pressure and should possess following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Al Maha Arjaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/abudhabi/almahaarjaanbyrotanaWith a prime location in Abu Dhabi’s thriving Al Danah district, Al Maha Arjaan by Rotana is a deluxe hotel apartment property that suits guests looking for luxury accommodation option at the heart of the action. With panoramic views of the fast-developing city skyline and the Corniche park, shopping malls, mosques and medical facilities all within walking distance, it is a convenient and desirable place to call home when visiting the UAE capital, plus Abu Dhabi International Airport is just 30 minutes away. Representing a haven of calm and tranquillity in a vibrant location, this urban residence is ideal for short- and long-stay guests who value comfort, space and life’s little luxuries. All 288 rooms and suites are well-designed to suit your busy lifestyle, with work zones, high-quality modern furnishings and in our suites, fully-equipped kitchenettes. For your convenience, private parking is available at the property. Take advantage of our 2 casual dining options that suit your schedule, the hip and laid-back Café 302, located in the lobby, is the place to meet friends or colleagues and drink the best coffee in town, enjoy a light meal or purchase premium retail items. If you are heading to the pool on the rooftop, you can sip a refreshing mocktail at Aquarius Pool Café, or if you prefer to dine in the privacy of your room, our 24-hour in-room dining service is just a phone call away. Al Maha Arjaan can also host private events in its multi-purpose banqueting rooms and elegant boardrooms. From an early-morning swim or workout to a relaxing massage, the Bodylines Fitness and Wellness Club takes care of your physical and mental wellbeing and has panoramic Abu Dhabi views to inspire you. Reach your fitness goals at our fully-equipped gym, while our steam and treatment rooms are the place to unwind or rejuvenate. The recreation centre also boasts a uniquely-designed rooftop pool and an outdoor Jacuzzi.