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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Experience Coordinator you are responsible to facilitate the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as:
- Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
- Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
- Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
- Attend to all guest inquires, that are directed to them, in a professional and helpful manner
- Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
- Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
- Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
- Ensure that rooms control and room revenue controls are in place
- Assist the Guest Service team in the lobby when required
Skills
Education, Qualifications & Experiences
You should be an advertising, marketing or communication graduate with preferable experiences in a similar field. You must be a computer literate with fluent and effective communication skills, verbal and written in English and preferably Arabic.
Knowledge & Competencies
The ideal candidate will be a confident, outgoing, vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts records, while possessing following additional competencies:
- Adaptability
- Customer Focus
- Drive for Results
- Effective Communication
- Planning for Business
- Supervising Operations
- Supervising People
- Teamwork
- Understanding Differences
- Understanding Hotel Operations
Job Details
About This Company
Al Bandar Rotana
Hospitality & Accomodation Dubai, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/albandarrotanaSituated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana is a five-star hotel with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Trade Centre and the Diplomatic District. Major tourism attractions are on the property’s doorstep too, from mega malls to world-famous souqs. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away, home to live music, DJ sets, movie screenings and unusual casual dining concepts. This modern, architecturally-striking property, features 190 uniquely-designed rooms and suites. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services. Guests are spoiled for choice with five dining options to suit every taste and occasion. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in the area, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock.