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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Centro Sharjah
Hospitality & Accomodation Sharjah, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/sharjah/centrosharjahCentro Sharjah is uniquely located in close proximity to Sharjah International Airport, Saif Zone business district and University city. The hotel is just 15 minutes away from the city centre. With chic looks and slick delivery underlying its service offering, Centro Sharjah is an inspired philosophy and sets an unparalleled benchmark for the budget conscious business traveller. Centro Sharjah features 306 rooms and suites which are meticulously designed to maximize space, light and efficiency, providing our guests with the latest technology and a selection of contemporary classic furniture where comfort and aesthetics are the keys. The hotel features an all day dining restaurant serving a wide array of international cuisine called c.taste and a 24 hour take away dining concept called c.deli. Three well equipped meeting rooms and Link (the business center) are designed to appeal to those, who value effective solutions and efficient amenities. Guests looking to keep fit during their stay can make the most of our modern gym or rejuvenate with a swim in our outdoor temperature controlled swimming pool, surrounded by lush gardens.