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Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.
Knowledge & Competencies
The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Fujairah Rotana Resort & Spa - Al Aqah Beach
Hospitality & Accomodation Fujairah, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/fujairah/fujairahrotanaresortandspaNestled between the glistening shores of the Indian Ocean and the magnificent Hajar mountain range, the five-star Fujairah Rotana Resort & Spa is a true retreat for guests seeking the ultimate getaway, from fun-filled family vacations and relaxed group stays to romantic breaks for couples. Swaying palms, picturesque water features, lush green gardens and a pristine sandy beach create a tranquil setting for this resort haven on the Fujairah coast. All 250 rooms and suites are designed with comfort and relaxation in mind, reflecting the casual atmosphere of this palazzo-style resort with its sun-washed terraces, balconies and manicured gardens. The tempting collection of six diverse casual-dining options includes the Waves Beach Restaurant and the Tropicana sunken pool bar, while secluded beach and garden spaces play host to a range of events, from weddings and private parties to team-building and al fresco meetings. All venues can be customised to suit the occasion, with three flexible indoor meeting rooms and a spacious ballroom. Promising fun and relaxation, resort facilities include two swimming pools, the Flipper’s Kid’s Club, Zen the spa at Rotana, Bodylines Fitness & Wellness Club, exclusive Tropicana Beach Club, and a private beach, home to an exciting range of activities, from beach volleyball to PADI-certified diving and water sports.