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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
General Duties and Responsibilities:
- Maintain and clean Guest rooms and replenish room supplies as per the Standards of Performance of the Hotel
- Maintain and clean bathrooms and replenish bathroom amenities according to the Standards of Performance and the safety standards of the Hotel
- Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms in order to ensure compliance to the Leading Quality Assurance standards of the Hotel
- Inform Valet Service to collect Guest clothes for laundry, dry cleaning or pressing in order to maintain Guest satisfaction
- Maintain and clean Guest corridors, service pantries and service areas in order to ensure a professional and organised appearance
- Report any maintenance related issues to the Engineering Department to ensure general upkeep and maintenance of facilities
- Consider Guest needs and requirements when working in public areas and Guest rooms to ensure courtesy and Guest satisfaction
- Report and submit any items that may have been left behind by the Guest, to the Order Taker
- Carry out a professional turndown service as per the standards set
- Collect keys and daily assignments before preparing trolley and sufficient equipment in order to perform designated tasks and duties efficiently and to avoid delays effectively
Environment, Health & Safety Responsibilities:
- To maintain compliance with all policies and procedures of EHSMS.
- Identify risks/aspects, implement corrective action and arrange monitoring where required.
- Ensure relevant EHS information is provided and appropriate training is maintained.
- Maintain appropriate records as required for EHSMS.
- Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
- Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Beach Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/beachrotanaAn award-winning city resort with a prime waterside location and an enviable selection of modern leisure, dining and business facilities, Beach Rotana Abu Dhabi is much more than a hotel; it is a one-of-a-kind destination. This iconic five-star property, which is popular among discerning business and leisure travellers, as well as UAE residents, is an urban retreat with something for everyone. It provides direct access to the shops, services and entertainment attractions at adjacent Abu Dhabi Mall and is just minutes from the new Central Business District and Abu Dhabi National Exhibition Centre (ADNEC). Cultural and leisure attractions are also close by, from Sheikh Zayed Grand Mosque, Qasr Al Watan at the Presidential Palace and The Louvre Abu Dhabi to the stunning Corniche, Saadiyat Island and Yas Island with its fun theme parks. With Abu Dhabi International Airport just a 30-minute drive away, Beach Rotana offers guests the luxury of convenience during their stay. Escape the bustle of city life at Beach Rotana Abu Dhabi, which embraces you in the warmth of traditional Arabian hospitality as you step inside the lobby. Feel at home and relaxed in our 565 rooms, suites and serviced apartments, furnished to the highest standards and indulging you with stunning waterside or city views. With 12 remarkable and eclectic dining experiences under one roof, Beach Rotana Abu Dhabi is a gastronomic destination like no other. From succulent seafood at our popular over-water restaurant Finz, freshly-made Italian fare at Prego’s, Indian fusion delights at Indigo and fine steaks at Rodeo Grill, to exotic French-Polynesian dishes at Trader Vic’s, authentic German cuisine at Brauhaus and American-Japanese favourites at Benihana and so much more, you are spoiled for choice. Cafés, lounges, beach bars and in-room dining are also part of our impressive culinary offering.