Housekeeping - Housekeeping Attendant

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Attendant you are responsible for the cleanliness of Guest rooms and public areas as instructed by Supervisors while adhering to Hotel policies and procedures.

General Duties and Responsibilities:

• Collect keys and daily assignments before preparing trolley and sufficient equipment in order to perform designated tasks and duties efficiently and to avoid delays effectively
• Maintain and clean Guest rooms and replenish room supplies as per the Standards of Performance of the Hotel
• Maintain and clean bathrooms and replenish bathroom amenities according to the Standards of Performance and the safety standards of the Hotel
• Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms in order to ensure compliance to the Leading Quality Assurance standards of the Hotel
• Inform Valet Service to collect Guest clothes for laundry, dry cleaning or pressing in order to maintain Guest satisfaction
• Maintain and clean Guest corridors, service pantries and service areas in order to ensure a professional and organised appearance
• Report any maintenance related issues to the Engineering Department to ensure general upkeep and maintenance of facilities
• Consider Guest needs and requirements when working in public areas and Guest rooms to ensure courtesy and Guest satisfaction
• Report and submit any items that may have been left behind by the Guest, to the Order Taker
• Carry out a professional turndown service as per the standards set.

Environment, Health & Safety Responsibilities: 

• To comply with all policies and procedures of EHS manual.
• Adopt work practices that support EHS programs.
• Take reasonable care not only for the safety of his/her own health but also for the safety of other people who may be affected by their conduct in the work place.
• Look for guidance for all new or modified work procedures.
• Make sure to report immediately any hazardous conditions, near misses and injuries to the supervisor.
• Must not intentionally place at risk the health or safety of any person in the workplace.
• Must be involved in training and other environment, health and safety activities where required.
• Handle / use all provided resources, facility and tools in a safe manner.
• Wear personal protective equipment as provided and instructed.
• Ensure to use equipment in compliance with appropriate guidance without intentional interference or misuse.

Education, Qualifications & Experiences

You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork