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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
•Safe keep, record and collect all keys and papers held within the Housekeeping Office
•Ensure the sorting of all daily activity reports in the Housekeeping Office
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Record all incoming calls, ensure all messages are disseminated and followed up accordingly
•Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
•Update and maintain all housekeeping files
•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
•Keep and maintain the cleanliness and tidiness of the Housekeeping Office
•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Centro Al Manhal
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/abudhabi/centroalmanhalContemporary, chic and effortlessly casual, Centro Al Manhal is ideal for business and leisure travellers seeking sophisticated value-for-money accommodation when visiting Abu Dhabi. With a prime location in the centre of the city, 20 minutes from Abu Dhabi International Airport and close to city landmarks, business districts, major avenues and tourism highlights, it offers guests comfort and convenience. Al Wahda Mall is within walking distance and close to Sheikh Khalifa Medical City, the Corniche, Umm Al Emarat Park and Sheikh Zayed Grand Mosque, while the capital’s famous fort, Qasr Al Hosn and new cultural attraction, Qasr Al Watan, located inside Abu Dhabi’s presidential palace, are both close by. Choose from 229 stylish rooms, each designed to maximise space, light and efficiency. They all feature smart technology and in-room entertainment, as well as contemporary classic furniture and interiors to promote your comfort and wellbeing. You can dine in or take away, meet or entertain guests and even buy retail items and necessities at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining with a difference at breakfast, lunch and dinner; c.mondo, a lively bar featuring several informal zones where you can host business gatherings or small events; and c.deli, Centro's innovative 24-hour take-away dining concept – the place to grab a quick bite or a few food supplies. For modern executives who value effective solutions and efficient amenities, our 2 well-equipped meeting rooms are a convenient and engaging place to convene. When your work is done, head to the rooftop to swim a few laps in the outdoor pool or to sweat it out in the gym, which is open 24 hours a day.