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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
•Safe keep, record and collect all keys and papers held within the Housekeeping Office
•Ensure the sorting of all daily activity reports in the Housekeeping Office
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Record all incoming calls, ensure all messages are disseminated and followed up accordingly
•Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
•Update and maintain all housekeeping files
•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
•Keep and maintain the cleanliness and tidiness of the Housekeeping Office
•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Yas Island Rotana - Franchised
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/yasislandrotanaYas Island Rotana is conveniently located on spectacular Yas Island, a breathtaking sports and entertainment destination that will exceed your expectations. World-famous attractions such as Yas Marina Circuit, Yas Links Golf Club, Warner Bros. World™ Abu Dhabi, Ferrari World Abu Dhabi, Yas Waterworld, Yas Mall and Yas Beach are just minutes away, making it the ideal accommodation option for leisure travellers, event-goers and business guests. This modern property is also 10 minutes from Abu Dhabi International Airport, 20 minutes from the UAE capital’s business district and 40 minutes from Dubai, 45 minutes from Dubai Al Maktoum International Airport and EXPO 2020. Our 308 spacious rooms and suites exude cosmopolitan flair and are meticulously designed to suit guests seeking privacy, a personalised service and unparalleled quality. Enjoy added benefits and privileges at our hotel-within-a-hotel concept, Club Rotana, with exclusive lounge access part of the service. For an unforgettable dining experience and an enticing selection of international cuisine, our award-winning restaurant Choices, fine-dining steakhouse Blue Grill and Indian venue Rangoli will not disappoint, while casual dining options include the Aquarius pool bar, Island Café and Y bar. Our 9 fully-equipped and flexible meeting rooms, as well as our spacious ballroom with sophisticated décor, are certain to leave a lasting impression on every delegate and guest. Tranquility, invigoration and relaxation are yours to embrace at Bodylines Fitness & Wellness Club. From spa and gym facilities to a kids’ club, outdoor pool and kids pool, guests of all ages can enjoy this modern facility designed to promote your wellbeing.