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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
•Safe keep, record and collect all keys and papers held within the Housekeeping Office
•Ensure the sorting of all daily activity reports in the Housekeeping Office
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Record all incoming calls, ensure all messages are disseminated and followed up accordingly
•Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
•Update and maintain all housekeeping files
•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
•Keep and maintain the cleanliness and tidiness of the Housekeeping Office
•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Khalidiya Palace Rayhaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rayhaanhotelandresorts/unitedarabemirates/abudhabi/khalidiyapalacerayhaanbyrotEscape to the 5-star family-resort with one of the biggest pools and 200 meters private beach in Abu Dhabi! Khalidiya Palace Rayhaan by Rotana offers 443 splendid rooms and suites with their modern design complementing the values of the contemporary Arabian culture, in an alcohol free environment. Enjoy a family-friendly occasion with our dedicated facilities for children. Featuring an outdoor children’s pool, Flippers Kids Club, playroom as well as a fun, friendly and certified team. Restaurants All preferences can be filled, from authentic Arabic flavours served at Kamoon restaurant, to international dishes at Horizon our all-day dining restaurant. The pool bar and lounge also exuding a mixture of modern and traditional atmosphere are good places to take time for self. Wellness and Massage Our layers of services go through all demands. From an invigorating massage after a long journey, though aromatherapy, to couple massages. All tensions can be released and all tastes satisfied. Our Meeting rooms will provide business travelers with everything they need to conduct successful events and conferences.