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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:
• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Al Jaddaf Rotana
Hospitality & Accomodation Dubai, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/aljaddafrotanaLocated in the thriving Al Jaddaf district, a premier business and lifestyle community connecting old and new Dubai, Al Jaddaf Rotana Suite Hotel offers guests luxury, convenience, and outstanding leisure, dining, and meetings facilities. The 5-star hotel is close to the upscale Culture Village, as well as major malls and attractions including Dubai Festival City, Dubai Frame and Dubai Mall and just 10 minutes by road from both Dubai International Airport and Dubai International Financial Centre. With 318 modern and luxury hotel rooms and suites, all elegantly furnished with pool or city views, spacious living areas and kitchenettes, the 5 star hotel is ideal for business and leisure travellers, including families visiting the city. Our exclusive Club Rotana Lounge, exclusive to guests in selected rooms and suites, features a comfortable relaxation space, private meeting room, dining area and a business corner, as well as a highly personalised service, including assistance with special requests and bookings (Opening soon). The lounge serves complimentary breakfast, high tea and evening canapés and cocktails, as well as tea, coffee, juices, and soft drinks throughout the day. A premium dining destination in the heart of Al Jaddaf, our five world-class dining venues include Timo, bringing authentic Italian cuisine with style; Neom, bringing Pan-Arabian flavours to life in classic and specialty dishes; the sophisticated The List Bar and the stylish The Tea Room, both located in the lobby; and the Aquarius pool bar where you can stay cool and refreshed. Guests can also dine in the comfort of their own room or suite, with a 24-hour in-room dining menu available around the clock.