Job Posting Status is Cancelled Please note that the job is not published for job seekers and you will not receive any applicants due to the job status.
Upload
Job Description
We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
As a Laundry Order Taker you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:
•Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Ensure that guest services are met on time and that urgent requirements are done promptly
•Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
•Receive outside guest and employee garments and pass them on for processing
•Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
•Mend all guest garments and ensure that all broken / missing buttons are replaced
•Record the laundry charges on the list and post the amount to guest account by using the micros machine
•Report any loss or damage of fixtures and equipment to the Laundry Manager
•Assist and replace the marker and assist supervisor with all paper work in the office
•Ensure the laundry is kept clean, neat and tidy
•Ensure that laundry employees are knowledgeable about hotel services and facilities.
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills are essentials. Computer knowledge or knowledge on micros system is a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Rose Rayhaan by Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rayhaanhotelandresorts/unitedarabemirates/dubai/roserayhaanbyrotanaSetting a benchmark for style, comfort and luxury, the 72-storey building was certified as the World’s tallest hotel from 2009 until 2012. Soaring 333 meters, Rose Rayhaan by Rotana is ideally located on Sheikh Zayed Road, just 5 minutes away from the Dubai International Financial Centre (DIFC) and few steps away from the Financial Centre metro station. The hotel is close to the world’s 2nd largest shopping mall ‘The Dubai Mall’ and a 15-minute drive from Dubai International Airport. The hotel offers 462 luxurious rooms and suites with panoramic views of Dubai overlooking Burj Khalifa. This landmark of Arabian hospitality is home to three Food & Beverage outlets, each with its own distinct sense and place. With a capacity of 108 guests, Petals restaurant is an abode for casual yet stylish all day dining offers, mesmerizing high-quality food which caters to the excellent variety of dishes for breakfast, lunch and dinner. The conference area located on two floors, features 7 meeting rooms, all equipped with the modern audio-visual facilities, wire-free connections and facets. The hotel’s recreation area, Bodylines Fitness & Wellness Club provides a fully-equipped gymnasium, outdoor temperature-controlled swimming pool for adults and children, a newly built aerobics room, treatment rooms for massage and skin care as well as a separate sauna, steam room and Jacuzzi.