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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
Job Details
About This Company
Fujairah Rotana Resort & Spa - Al Aqah Beach
Hospitality & Accomodation Fujairah, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/fujairah/fujairahrotanaresortandspaNestled between the glistening shores of the Indian Ocean and the magnificent Hajar mountain range, the five-star Fujairah Rotana Resort & Spa is a true retreat for guests seeking the ultimate getaway, from fun-filled family vacations and relaxed group stays to romantic breaks for couples. Swaying palms, picturesque water features, lush green gardens and a pristine sandy beach create a tranquil setting for this resort haven on the Fujairah coast. All 250 rooms and suites are designed with comfort and relaxation in mind, reflecting the casual atmosphere of this palazzo-style resort with its sun-washed terraces, balconies and manicured gardens. The tempting collection of six diverse casual-dining options includes the Waves Beach Restaurant and the Tropicana sunken pool bar, while secluded beach and garden spaces play host to a range of events, from weddings and private parties to team-building and al fresco meetings. All venues can be customised to suit the occasion, with three flexible indoor meeting rooms and a spacious ballroom. Promising fun and relaxation, resort facilities include two swimming pools, the Flipper’s Kid’s Club, Zen the spa at Rotana, Bodylines Fitness & Wellness Club, exclusive Tropicana Beach Club, and a private beach, home to an exciting range of activities, from beach volleyball to PADI-certified diving and water sports.