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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Group Coordinator you are responsible to maintain effective communication on all group related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
•Co-ordinate and handle all group requirements and activities once the group contract has been established
•Maintain close relationship with group leaders and co-ordinate and finalize group requirements with them
•Set up booking in Opera and ensure that rate code / accounting instructions are properly set up and rooming list is entered correctly
•Build and maintain group files for arriving groups and ensure correct information is received for group profiles
•Create group summary files and distribute all group related information to all relevant departments
•Ensure that credit and billing instructions are clearly mentioned and supported
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences within the Reservation Department within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are highly appreciated.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Job Details
About This Company
Saadiyat Rotana Resort & Villas
Hospitality & Accomodation Abu Dhabi, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/saadiyatrotanaresortandvillSet on a spectacular 9km stretch of pristine white beach on Abu Dhabi’s breathtaking Saadiyat Island, featuring idyllic beaches that are home to indigenous Hawksbill turtles, Louvre Abu Dhabi, and the upcoming Guggenheim Abu Dhabi and Zayed National Museum. Saadiyat Rotana Resort & Villas is a one-of-a-kind five-star property with a regal presence, with striking modern Arabic architecture and uninterrupted Arabian Gulf views. Experience effortless luxury in our uniquely-designed 327 rooms and suites and 13 beach villas where casual elegance meets contemporary style to reflect the resort’s premier beach-side setting. You will find a range of accommodation options, including Club Rotana executive rooms with added privileges and personalised service. With seven modern dining options that promise fresh ingredients, authentic flavours and new culinary experiences, Saadiyat Rotana Resort & Villas is a dining destination with a difference. From Si Ristorante Italiano & Bar, for Italian classics, Hamilton’s Gastropub, a lively nightspot serving brews along with British/American classics to Turtle Bay Bar & Grill, offering a stunning rooftop bar, with more dining options to suit guests' taste and mood. Saadiyat Rotana Resort & Villas offers several exquisite venues, from three fully-equipped banquet and event rooms and an elegant ballroom to The Lawn, a spectacular outdoor event venue. Our leisure facilities are outstanding too: work up a sweat in our modern gym at Bodylines Fitness Club; find solace at Zen the spa at Rotana offering Turkish and Moroccan Hammam and 10 treatment rooms; or make the most of our outdoor pool, two tennis courts, mini golf and a beach club. Aladdin’s Cave, our kids club offers a lazy river, splash pool, cinema zone, water slide and much more.