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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
• Check the no show record as well as pending reservation
• Check the VIP arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided
Skills
Education, Qualifications & Experiences
You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Drive for Results
Customer Focus
Adaptability
Job Details
Preferred Candidate
About This Company
Centro Capital Centre
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/abudhabi/centrocapitalcentreWith its unique location close to Abu Dhabi National Exhibition Centre (ADNEC), 15 minutes to the corniche and only 20 minutes’ drive from the airport, Centro Capital Centre is a perfect place for business travellers, residents and holiday makers alike. Centro combines style, warmth and convenience with a dash of creativity to deliver an experience that is like no other. Centro Capital Centre comprises 414 rooms and studios. Every room and studio is meticulously designed to maximize space, light and efficiency, providing our guests with the latest technology; in-room entertainment options and a selection of contemporary classic furniture where comfort and aesthetics are key. For dining experiences, visit c.taste, all-day dining restaurant, serving a delicious array of international cuisines for breakfast, lunch and dinner or c.deli, Centro's innovative 24 hour take-away dining concept providing guests travelling essentials, as well as light bites and drinks. Quench your thirst at c.mondo - the hotel's bar where you can also catch the latest sports screened live. 6 meeting rooms on the business floor offer capacities to accommodate events ranging from 10 to 100 delegates. All guests can enjoy free access to Centro Capital Centre’s rooftop gym and swimming pool with stunning city views. Self-service laundry facilities are also available.