Revenue - Revenue Manager

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

General Duties and Responsibilities: 

• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimising loss of calls, and ensuring a high level of conversion into bookings
• Overlooking the departmental operation by mentoring the Assistant Reservation Manager and Superviors
• Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level
• Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required
• Monitor and report results of any incentive programs in place;  responsible to make sure integrity of the program is maintained, and that all requirements are followed
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Ensures Rotana Hotels strategies and structure are met at all times.
• Prepares and analyses daily, weekly and monthly reports as per company standards.
• Monitors and analyses room’s inventory utilising Revenue Management systems and structure and proposes actions in order to optimize revenues
• Monitors competitive environment including pricing and strategies of competition as well as external variables such as city pressure and special events.
• Ensures that all promotions / packages are properly loaded in all applicable systems.
• Ensures that rate parity is maintained across all distribution channels thus allowing maximum flexibility to capture all market buying patterns.
• Monitors input of data with particular attention to rate controls and status options.
• Communicates controls and selling strategies with all concerned and ensure strict adherence
• Assists in recruitment of new reservation staff
• Maximizes the usage of up selling and assist in up selling techniques
• Drives the Rotana revenue management culture and ensures complaiance with all policies and procedures beyond the departmental boarders by continues training & auditing
• Ensures that all promotions / packages are properly loaded in all applicable systems
• Maintains efficiently all revenue management related 3^rd party systems and extranets

 Environment, Health & Safety Responsibilities:

To maintain compliance with all policies and procedures of EHSMS.

Identify risks/aspects, implement corrective action and arrange monitoring where required.

Ensure relevant EHS information is provided and appropriate training is maintained.

Maintain appropriate records as required for EHSMS.

Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.

Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experience in a similar role for minimum two years within the Reservations / Revenue Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is a must.

Knowledge & Competencies

The ideal candidate will proactively contribute to the development of hotel goals and understand and anticipate customer needs with an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:

Understanding the Business

Teambuilding

Planning for Business

Leading People

Valuing Diversity

Managing Operations

Customer Focus

Adaptability

Influencing Outcomes

Drive for Results