Sales - Events Executive (Arabic Speaker)

We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Executive you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:

Duties and Responsibilities:

• Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
• Ensures active follow up on sent offers.
• Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
• Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
• Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
• Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
• Introduces ideas to leadership team to enable property to remain competitive.
• Responsible for coordinating and anticipating all needs of the event.
• Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
• Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
• Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
• Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
• Seeks feedback on rates, availability and offer letters from department head
• Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
• Intimately know our competitive set with pricing and SWOT.
• Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
• Ensures all Group’s & Events are handled as per the policy and company standards
• Regretting business should be cross sold to other sister property where applicable.
• Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
• Inspect function rooms on a daily basis
• Responsible for arranging the post conference meeting with the meeting planner/ decision maker
• Responsible for handling unexpected requests of the customer
• Seeks feedback on rates, availability and offer letters from department head
• Fully aware of the available equipment in the hotel
• Provides functional assistance and direction to the C&B Operations team
• To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
• Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
• Inspects all function areas before events to ensure set up in accordance to customer specifications
• Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
• Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
• After Sales to keep the relationship with the customer for repetitive business
• Arranges or conducts site inspections of the hotel’s facilities
• Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera as well as wedding planning are an advantage. Female candidates are preferred for this role as it specifically focuses on wedding planning events. 

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and focused personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, portraying a structured and goal oriented work philosophy and possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results