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Specialty Outlet Manager - Al Shorfa Lounge (Arabic Speaker)

Beach Rotana Abu Dhabi, UAE Posted 2019/04/11 08:02:17 Ref: JB3903061

Job Description

As a Specialty Outlet Manager, you are responsible for effectively managing all aspects of the outlet and Bar concept, in order to ensure optimum results are achieved across all facets of the operation, in line with Departmental targets, policies and procedures.

General Duties and Responsibilities:

  • Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
  • Identify training needs and propose training plans in order to maintain standard of service
  • Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
  • Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
  • Be involved in outlet promotional activities
  • Create new promotions in order to attract Guests and meet revenue target
  • Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
  • Evaluate performance of team and initiate promotions or internal transfers
  • Resolve Guests’ complaints directly or consult with Outlet Manager to maintain Guest satisfaction
  • Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
  • Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

Environment, Health & Safety Responsibilities:

  • To maintain compliance with all policies and procedures of EHSMS.
  • Identify risks/aspects, implement corrective action and arrange monitoring where required.
  • Ensure relevant EHS information is provided and appropriate training is maintained.
  • Maintain appropriate records as required for EHSMS.
  • Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
  • Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

Skills

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Job Details

Job Location Abu Dhabi, UAE
Department Food & Beverage
Employment Status Full time
Employment Type Management
Manages Others Yes
Number of Vacancies 1
Property Type Managed Property

About This Company

Beach Rotana

Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/beachrotana

An award-winning city resort with a prime waterside location and an enviable selection of modern leisure, dining and business facilities, Beach Rotana Abu Dhabi is much more than a hotel; it is a one-of-a-kind destination. This iconic five-star property, which is popular among discerning business and leisure travellers, as well as UAE residents, is an urban retreat with something for everyone. It provides direct access to the shops, services and entertainment attractions at adjacent Abu Dhabi Mall and is just minutes from the new Central Business District and Abu Dhabi National Exhibition Centre (ADNEC). Cultural and leisure attractions are also close by, from Sheikh Zayed Grand Mosque, Qasr Al Watan at the Presidential Palace and The Louvre Abu Dhabi to the stunning Corniche, Saadiyat Island and Yas Island with its fun theme parks. With Abu Dhabi International Airport just a 30-minute drive away, Beach Rotana offers guests the luxury of convenience during their stay. Escape the bustle of city life at Beach Rotana Abu Dhabi, which embraces you in the warmth of traditional Arabian hospitality as you step inside the lobby. Feel at home and relaxed in our 565 rooms, suites and serviced apartments, furnished to the highest standards and indulging you with stunning waterside or city views. With 12 remarkable and eclectic dining experiences under one roof, Beach Rotana Abu Dhabi is a gastronomic destination like no other. From succulent seafood at our popular over-water restaurant Finz, freshly-made Italian fare at Prego’s, Indian fusion delights at Indigo and fine steaks at Rodeo Grill, to exotic French-Polynesian dishes at Trader Vic’s, authentic German cuisine at Brauhaus and American-Japanese favourites at Benihana and so much more, you are spoiled for choice. Cafés, lounges, beach bars and in-room dining are also part of our impressive culinary offering.

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