Job Posting Status is Filled Please note that the job is not published for job seekers and you will not receive any applicants due to the job status.
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Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Nour Arjaan by Rotana
Hospitality & Accomodation Fujairah, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/fujairah/nourarjaanbyrotanaNour Arjaan by Rotana, Fujairah offers deluxe hotel apartments that represent the height of elegant city living for short and long stay residents and travellers alike. Ideally located right in the bustling city centre amid Fujairah‘s rich cultural attractions and just five minutes’ drive to Fujairah open beach, this city hotel boasts unobstructed views of the Hajar Mountains and overlooks the Sheikh Zayed Grand Mosque. Offering 225 expansive suites each furnished with modern and elegant interiors, Nour Arjaan by Rotana brings all the comforts of home to ensure a treasured and memorable stay. Epitomizing the height of comfort, all suites benefit from a fully equipped kitchen that is fitted with microwave, countertop stove, fridge and freezer. To ensure a complete experience while visiting Nour Arjaan by Rotana, guests can relax and enjoy a number of its 5-star facilities. Keep fit at our Bodylines Fitness Centre, unwind by our rooftop child-friendly outdoor swimming or just savour in a selection of culinary delights in the all-day-dining restaurant, Murjan Café & Restaurant. A one of a kind in the area, Nour Arjaan by Rotana offers guests state-of-the-art facilities, five-star services and spacious suites fully equipped with all that one may need or want.