Valet Driver

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:

• Ensure Guests are greeted upon arrival, tickets are given promptly and cars are parked

• Ensure that cars are delivered within 5 minutes upon guest request

• Maintain an up to date knowledge of the Hotel services and respond to Guest queries

• Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues

• Make control tours at the main door ensuring that cleanliness is at maximum level

• Forward all Guest complaints or problems to Superiors

• Maintain and safeguard all Guest car keys and record every car parked

• Establish and maintain good public relations with Guests while meeting or exceeding their expectations

• Treat all clients and colleagues in a polite and courteous manner at all times

• Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner

• Be aware of the UAE driving regulations and abide by them

• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

• Comply with the hotel environmental, health and safety policies and procedures

Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge & Competencies

The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies:

Understanding the Job

Recognizing Differences

Customer Focus

Teamwork

Taking Responsibility

Customer Focus

Adaptability