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Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
Knowledge & Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:
Adaptability
Customer Focus
Recognizing Differences
Taking Responsibility
Teamwork
Understanding the Job
Job Details
About This Company
Al Ain Rotana
Hospitality & Accomodation Al Ain, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/alain/alainrotanaAl Ain Rotana is where you can find a wide variety of services that meet the international standards combined with the culture of Arabia. Situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. Discover unmatched comfort in any of our 242 elegant rooms, suites, studio, villas and chalets. Our accommodation choices come with facilities and services that will leave you truly relaxed. The hotel's units with Art Deco touches throughout the hotel are elegantly appointed yet offer an extensive array of modern amenities. Six restaurants, bars, and lobby café including Trader Vic's, each with its own unique ambience, service and cuisine, offers a different culinary treat that will surely satisfy your appetite. Our ballroom and meeting rooms are the ultimate venues for seminars, conferences and weddings in Al Ain. In a home away from home, you can wake up to the beautiful view of an enchanting garden and start your day with a swim in the pool, a workout at the gym or relax your mind, revive your soul and rejuvenate your body at Zen the spa at Rotana.