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Job Description
We are currently seeking for passionate and dynamic guest focused Employee Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As an Employee Development Officer you are responsible in assisting the Employee Development Manager in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
•Analyse employee development needs in the hotel
•Develop annual hotel employee development plans and prepare monthly reports
•Develop and maintain hotel’s employee development library and co-ordinate acquisitions
•Consult with the Employee Development Manager for the co-ordination of employee development courses
•Conduct employee orientation to the company and hotel and ensure that all employees receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
•Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new employees are shown around the housing complex for orientation and receive information needed
•Oversee on the job training of new and existing employees
•Oversee re-development of employees
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.
Knowledge & Competencies
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of employees in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Majestic Arjaan by Rotana
Hospitality & Accomodation Manama, Bahrain https://www.rotana.com/arjaanhotelapartments/bahrain/manama/majesticarjaanbyrotanaMajestic Arjaan by Rotana is a first class property that offers a spectacular and luxurious 128 suites conveniently located in Busaiteen District, opposite King Hamad University Hospital and RCSI, 2 kilometers away from Bahrain International Airport and 5 minutes drive to 'The Avenues' a brand new luxury shopping district, Bahrain World Trade Centre, Bahrain Financial Harbour and the Bahrain City Center Mall. The hotel has easy access to Sheikh Isa bin Salman Highway and the Saudi Causeway. Embrace new experiences at Majestic Arjaan by Rotana with its stunning studios, 1, 2 and 3 bedroom suites offering optimal space and developed as duplexes having both short and long term guest in mind. Majestic Arjaan by Rotana also boasts three specialized food and beverage venues to suit every guest’s palate and dining needs. The hotel features the latest high-tech facilities including fully-equipped meeting rooms with the most up-to-date audio-visual equipment and with the delivery of impeccable personalized services that meet the requirements and expectations of its guests either on business travel, relocation or those on leisure vacation. The hotel provides state-of-the-art amenities such as an outdoor temperature controlled swimming pool, Kids’ Zone, modern cardiovascular and weight training equipment as well as sauna and steam rooms.