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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Grand Rotana Resort & Spa
Hospitality & Accomodation Sharm el Sheikh, Egypt http://www.rotana.com/rotanahotelandresorts/egypt/sharmelsheikh/grandrotanaresortandspaLocated on the idyllic shores of Sharm El Sheikh, a truly inspiring seaside destination, the 5 star hotel has its own 450 meters stretch of private beach, a stunning pool surrounded by a lush tropical landscape with over 2000 palm trees. Sharm El Sheikh is now one of the world’s most accessible resort destinations for snorkeling and scuba diving. The luxury beachfront resort is 8 km away from Sharm El Sheikh International airport and 2 minutes from Sharm El Sheikh International congress center as well as the center of Na'ama bay with easy access to the many tourist attractions of the region. The Resort offers 526 luxurious rooms, suites and Club Rotana Executive rooms and suites in addition to 9 Royal villas with four & five bedrooms with private swimming pools. All luxury hotel guest rooms and suites feature a private balcony or terrace overlooking Tiran Island or the gardens. For dining and entertainment, the resort offers ten restaurants, bars and cafes catering to every taste expertly blended with the highly acclaimed award winning Rotana standards. Keep up with your fitness routine while you're away from home. The Bodylines Wellness & Fitness Club at Grand Rotana Resort & Spa Sharm El Sheikh features state-of-the-art fitness equipment and our award-winning Zen the spa at Rotana offers you tranquility and pure relaxation to balance your mind, body and soul. The Scorpion Diving School for diving and Snorkeling within easy reach in the resort.