Food & Beverage - Events Executive

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As the Events Executive you are responsible to assisting the Food & Beverage Manager in achieving the F&B Budget in your Hotel and maintaining the Opera system as per the standard. You will also be responsible of maintaining the high standard of communication flow within the Hotel on all Events booked by the Department.

- Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to Rotana Properties as well as maintain a close communication with all Rotana Outbound Sales and Area Sales Offices in order to working as one team on leads and achieving loyalty of Guests to Rotana Hotels & Resorts

- Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall Result does not drop below 70%

- Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously and any fall back is reported to the Director of Catering & Events in order to maintain the high standards of performance and Guest satisfaction

- Attend daily briefings for the Catering & Events Department, Food & Beverage Operations and Kitchen Department

- Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers

- Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of Hotel facilities and services

- Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event

- Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey

- Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts

- Maintain detailed product knowledge of the property you work in, as well as general product knowledge of all major Hotels and direct competitors in your city

- Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Catering & Events in order to maintaining Rotana Standards & Policies and to maximise Customer Satisfaction

- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

- Comply with the hotel environmental, health and safety policies and procedures

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems. Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.

Knowledge & Competencies

The ideal candidate will be a well presented, with an outgoing and friendly attitude. You are a proactive individual with a charismatic and approachable character and you’ve undergone basic supervisory / management development training certifications. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results