Food & Beverage - F&B Supervisor

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a F&B Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience and your role will include key responsibilities such as:

• To be proficient in the History of the Specialty Outlets and act as an ambassador to it

• To supervise a station and ensure that standards are maintained at all times

• To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and our LIFE values

• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets and Rotana standards

• To continuously collect feedback from guests and report it back to the Management

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

• Ensure the proper appearance and grooming of assigned Colleagues

• Handle the welcome of arriving Guests and their seating through the Maitre D’Hotel and take over, if he/she is not available

• Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being

• Well versed and knowledge in the Outlet’s menu, promotional activities and other relevant issues concerning the outlets and the Hotel

• Contribute to meet and maximize the monthly revenue budget for the respective outlet

• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

• Comply with the hotel environmental, health and safety policies and procedures

• To Handle special dietary requirements in a professional way and keep both Kitchen Sous-chef and Manager informed

• To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature

• To handle in a professional way wine that is rejected or corked and hand-over the same to the Restaurant Manager

• To handle a loud, intoxicated or abusive guest

• To assist a guest or colleague that is feeling unwell

• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

• Comply with the hotel environmental, health and safety policies and procedures

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should be possesing a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork