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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Business Center Secretary you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
•Promote a helpful and professional image of the Business Center facilities to the client and give full co-operation to any costumer requiring assistance with a prompt, caring and helpful attitude
•Prioritize duties and perform accordingly, ensure guest requirements and urgent correspondence is handled immediately with speed and efficiency
•Take care of guest’s personal requests such as flight re-confirmation, meeting schedules, secretarial liaising requirements etc.
•Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required
•Type reports, letters, memos, forms and correspondence, including those of a confidential nature, invoices and invitations
•Prepare photocopies, courier services of documents and parcels for the hotel guests
•Maintain reference library of business guides, maps, etc. for hotel guests
•Maintain all business machines in the department
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with previous experiences in a similar role. You must have fluency in both written and spoken English and an immaculate personal presentation. Computer literacy is essential.
Knowledge & Competencies
The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to exceed the expectations of our guests at every turn. You are vibrant and innovative, outgoing, as well as with a high aptitude for customer care, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Amman Rotana
Hospitality & Accomodation Amman, Jordan https://www.rotana.com/rotanahotelandresorts/jordan/amman/ammanrotanaLocated in the central business, social and residential destination, Amman’s new downtown, Al Abdali, Amman Rotana offers business travellers and holiday makers alike the serenity and warmth of home as well as the splendour and modern extravagance that can only be offered at Rotana. The hotel is within a 45-minute drive from Queen Alia International Airport. Amman Rotana is the first tower hotel in Jordan offering 412 lavish rooms and suites, housed across 50 floors at 188 metres high. All rooms boast floor-to-ceiling windows offering remarkable views of the city. This 5-star hotel is designed in a vibrant modern style providing a combination of deluxe accommodation, diverse culinary experiences, state-of-the-art meeting and event facilities including the Monarch Ballroom. Guests with recreation in mind can enjoy their workout at Bodylines Fitness & Wellness Club.