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Job Description
We are currently seeking for passionate and dynamic guest focused Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Group Coordinator you are responsible to maintain effective communication on all group related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
•Co-ordinate and handle all group requirements and activities once the group contract has been established
•Maintain close relationship with group leaders and co-ordinate and finalize group requirements with them
•Set up booking in Opera and ensure that rate code / accounting instructions are properly set up and rooming list is entered correctly
•Build and maintain group files for arriving groups and ensure correct information is received for group profiles
•Create group summary files and distribute all group related information to all relevant departments
•Ensure that credit and billing instructions are clearly mentioned and supported
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences within the Reservation Department within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are highly appreciated.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Job Details
About This Company
Rosh Rayhaan by Rotana
Hospitality & Accomodation Riyadh, Saudi Arabia https://www.rotana.com/rayhaanhotelandresorts/kingdomofsaudiarabia/riyadh/roshrayhaanbyrotanaLocated in the heart of Riyadh city, the 5-star Rosh Rayhaan by Rotana is the second property to open in Saudi Arabia under Rayhaan Hotels & Resorts by Rotana brand. With its contemporary design, the hotel offers 236 splendid rooms and suites spread over eight floors ranging from classic rooms to royal suites in addition to the Club Rotana rooms that specifically meet the needs of a business traveller. Conveniently located on the popular Olaya street, Rosh Rayhaan by Rotana is surrounded by shopping districts and is only a short 20-minute drive from Riyadh International Airport. In addition to its proximity to Kingdom Centre, the second tallest skyscraper in the country and the world’s third tallest building with a hole, the hotel is adjacent to the vibrant “Tahlia” street famed for its array of restaurants and major shops. The hotel offers distinctive restaurants and lounges, each with its own unique style; ensuring guests enjoy an exquisite dining experience without ever needing to step outside the property. With its multifunctional venues inclusive of 11 meeting rooms and a spacious ballroom, Rosh Rayhaan by Rotana is fully equipped to host the surge of events within the Kingdom whether lavish weddings or major conferences and exhibitions. For those looking to stay fit while on vacation or a business visit, the hotel’s Bodylines Fitness & Wellness Club offers a full range of cardiovascular equipment and a free weight training area as well as sessions with a personal trainer upon request. Additionally, guests may relax and rejuvenate with the available expert massage therapists, sauna and steam rooms.