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Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
As an Assistant Room Service Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high team morale, whereby your role will include key responsibilities such as:
•Supervise service activities in the Room Service aiming for highest possible customer satisfaction and relieve the Room Service Manager during his / her absence
•Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
•Work towards the successful 24hrs operation and ensure that telephones are always attended
•Maintain a professional and friendly relationship with in-house guest ensuring proper and prompt service to their rooms
•Supervise the daily operation under standards fixed by Hotel Management and Room Service Manager
•Define training needs and propose training programs in co-relation with Room Service Manager and continuously train subordinates to achieve highest level of professionalism
•Ensure correct handling of equipment to minimize breakages and losses.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems. Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.
Knowledge & Competencies
The ideal candidate will be a well presented, with an outgoing and friendly attitude. You are a proactive individual with a charismatic and approachable character and you’ve undergone basic supervisory / management development training certifications. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
About This Company
Amman Rotana
Hospitality & Accomodation Amman, Jordan https://www.rotana.com/rotanahotelandresorts/jordan/amman/ammanrotanaLocated in the central business, social and residential destination, Amman’s new downtown, Al Abdali, Amman Rotana offers business travellers and holiday makers alike the serenity and warmth of home as well as the splendour and modern extravagance that can only be offered at Rotana. The hotel is within a 45-minute drive from Queen Alia International Airport. Amman Rotana is the first tower hotel in Jordan offering 412 lavish rooms and suites, housed across 50 floors at 188 metres high. All rooms boast floor-to-ceiling windows offering remarkable views of the city. This 5-star hotel is designed in a vibrant modern style providing a combination of deluxe accommodation, diverse culinary experiences, state-of-the-art meeting and event facilities including the Monarch Ballroom. Guests with recreation in mind can enjoy their workout at Bodylines Fitness & Wellness Club.