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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Raouché Arjaan by Rotana
Hospitality & Accomodation Beirut, Lebanon http://www.rotana.com/arjaanhotelapartments/lebanon/beirut/raoucharjaanbyrotanaRaouché Arjaan by Rotana extends skyward, overlooking the clear blue sea. The 4-star hotel is perfect for a break by the coast while staying within the bustling city. The world-renowned Pigeon Rocks are just steps away. The short distance to Downtown Beirut, the BIEL exhibition center, and bustling Rue Hamra, also makes it ideal for business people. A shuttle leaves daily to Beirut Souks and the airport is a mere 15 minutes away. Apartment, studio or suite? There are 175 to choose from, all are stylishly spacious; some have a kitchenette for that self-contained home experience. Long or short stay, the hotel’s service has a ‘can-do-attitude.’ Nothing is too much for our guests. All you need to do is ask. The mouth-watering cuisine from our three venues is as iconic as the location. There’s also our in-room dining facility too. Head to the Aquarius Pool Bar & Terrace on the rooftop, mingle with glitterati at the Bella Vita Café & Terrace, or dine all day at Murjan Restaurant & Terrace. The spacious meeting and event rooms have natural light, and the hotel facilities are available for use, to ensure a successful event. The rooftop pool on the 17th floor overlooks the Mediterranean. There’s a gym too, where our trained professionals at the Bodylines Fitness & Wellness Club will be right by your side.