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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:
• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Education
Hospitality Management
Job Details
Preferred Candidate
About This Company
Gefinor Rotana
Hospitality & Accomodation Beirut, Lebanon http://www.rotana.com/rotanahotelandresorts/lebanon/beirut/gefinorrotanaCentrally located in Hamra area, the newly renovated five-star property is part of Beirut’s rich tapestry. Whether you’re here for leisure, business, or medical tourism, we make it easy for you: Vibrant Rue Hamra is just moments away. Beirut’s banking and business sector, including Seaside Arena – are nearby. Renowned medical centers – AUBMC, CMC, Najjar, Trad – are right on our doorstep. The hotel’s two entrances provide easy access to the vibrant areas around the property. The main entrance is open 24 hours and the residence entrance opens daily from 11 am until 7 pm. Sea view or cityscape? Either way, all our 163 rooms are charming and spacious. There are stylishly furnished apartments and luxurious suites. Our service reflects the local culture: warm and welcoming, with our personal touch. Club Rotana dedicates six floor to our business travelers. A great stay needs great food. Explore appetizing cuisine at our three restaurants or from our in-room dining facility. Olive Garden Restaurant & Terrace offers alfresco dining – entertainment and themed evenings is a regular feature. We’ve got your events covered: 12 meeting spaces and a Grand Ballroom make Gefinor Rotana the perfect venue. Relax at the rooftop temperature controlled Aquarius Pool all year long, stay fit at our Bodylines Fitness & Wellness Club or enjoy a relaxing therapeutic massage.