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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:
• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Education
Hospitality Management
Job Details
Preferred Candidate
About This Company
Raouché Arjaan by Rotana
Hospitality & Accomodation Beirut, Lebanon http://www.rotana.com/arjaanhotelapartments/lebanon/beirut/raoucharjaanbyrotanaRaouché Arjaan by Rotana extends skyward, overlooking the clear blue sea. The 4-star hotel is perfect for a break by the coast while staying within the bustling city. The world-renowned Pigeon Rocks are just steps away. The short distance to Downtown Beirut, the BIEL exhibition center, and bustling Rue Hamra, also makes it ideal for business people. A shuttle leaves daily to Beirut Souks and the airport is a mere 15 minutes away. Apartment, studio or suite? There are 175 to choose from, all are stylishly spacious; some have a kitchenette for that self-contained home experience. Long or short stay, the hotel’s service has a ‘can-do-attitude.’ Nothing is too much for our guests. All you need to do is ask. The mouth-watering cuisine from our three venues is as iconic as the location. There’s also our in-room dining facility too. Head to the Aquarius Pool Bar & Terrace on the rooftop, mingle with glitterati at the Bella Vita Café & Terrace, or dine all day at Murjan Restaurant & Terrace. The spacious meeting and event rooms have natural light, and the hotel facilities are available for use, to ensure a successful event. The rooftop pool on the 17th floor overlooks the Mediterranean. There’s a gym too, where our trained professionals at the Bodylines Fitness & Wellness Club will be right by your side.