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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Education
Hospitality
Job Details
Preferred Candidate
Raouché Arjaan by Rotana
Raouché Arjaan by Rotana extends skyward, overlooking the clear blue sea. The 4-star hotel is perfect for a break by the coast while staying within the bustling city. The world-renowned Pigeon Rocks are just steps away. The short distance to Downtown Beirut, the BIEL exhibition center, and bustling Rue Hamra, also makes it ideal for business people. A shuttle leaves daily to Beirut Souks and the airport is a mere 15 minutes away. Apartment, studio or suite? There are 175 to choose from, all are stylishly spacious; some have a kitchenette for that self-contained home experience. Long or short stay, the hotel’s service has a ‘can-do-attitude.’ Nothing is too much for our guests. All you need to do is ask. The mouth-watering cuisine from our three venues is as iconic as the location. There’s also our in-room dining facility too. Head to the Aquarius Pool Bar & Terrace on the rooftop, mingle with glitterati at the Bella Vita Café & Terrace, or dine all day at Murjan Restaurant & Terrace. The spacious meeting and event rooms have natural light, and the hotel facilities are available for use, to ensure a successful event. The rooftop pool on the 17th floor overlooks the Mediterranean. There’s a gym too, where our trained professionals at the Bodylines Fitness & Wellness Club will be right by your side.