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Job Description
- Ensure total customer satisfaction.
- Identify training needs and propose training plans in collaboration with the restaurant manager to maintain professionalism.
- Regularly plan and provide on and off-site training to achieve staff service and knowledge standards.
- Attend daily briefings or meetings or even conduct briefings in the manager's absence and ensure adequate communication with the team to respond to customer requests.
- Monitor the establishment's incomes and costs as well as current promotion trends.
- Contribute to new promotional ideas to increase the number of customers and revenue.
- Analyze and improve the performance of all aspects of establishment operation.
- Monitor work schedule organization on a weekly basis to meet operational needs: scheduling, organization and service follow-up, team schedules, and grooming
- Follow-up from the setup to the end of service, reception, and security teams under the supervision of the restaurant manager.
- Supervise the overall point of sale activity in the absence of the restaurant manager.
- Directly address customer complaints or consult with the restaurant manager to maintain customer satisfaction.
- Train on personal presentation standards and monitor the weekly checklist to maintain a professional appearance.
- Monitor hygiene and cleanliness standards in the establishment and maintenance of all service equipment in accordance with hotel standards.
- Operate in a safe and environmentally respectful manner to protect the health and safety of customers and employees and protect and preserve the environment.
- Comply with hotel environmental, health, and safety policies and procedures.
Skills
The ideal candidate will be a well presented, enthousiastic and trendy manager with an outgoing and friendly attitude. He is an extremely proactive and ‘switched on’ person with a charismatic and approachable character and he is undergone basic supervisory / management development training certifications.
He will work well under pressure in a fast paced environment and be a great team player.
Job Details
Preferred Candidate
About This Company
Palmeraie Rotana Resort - Marrakesh
Hospitality & Accomodation Marrakech, Morocco https://www.rotana.com/rotanahotelandresorts/morocco/marrakech/palmeraierotanaresortA premier lifestyle destination in the ‘Red City’ of Marrakech, the Palmeraie Rotana Resort complex, located on a stunning 230-hectare palm grove, features an unrivalled combination of luxury accommodation and world-class leisure, as well as the jewel in its crown – an 18-hole championship golf course. With three unique hotels; Hôtel du Golf Rotana , Golf Club Rotana and Palmeraie Palace, the resort complex collectively offers one of the largest accommodation capacities in the city, with 640 hotel rooms and suites available. A dynamic dining destination in its own right, the resort features 12 unique venues offering a selection of experiences and international cuisines. Resort facilities also include Bodylines Fitness & Wellness Club and Zen the spa at Rotana. The modern Conference Centre with spaces as large as 5,000 sqm and a capacity for up to 3,500 people, can host any event, from conferences and exhibitions to workshops and meetings.