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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Telephone Supervisor you are responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and your role will include key responsibilities such as:
•Ensure that every call is attended and greeted politely in a professional manner as per the Rotana Standard
•Maintain an up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries
•Maintain an awareness of guest profiles through Opera guest profile system
•Establish and control the duty roster according to the business needs
•Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the hotel after checking with the Front Office Manager, Information System Manager and Chief Engineer
•Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments
•Ensure the department is manned fully at all times and every call is promptly attended
•Deal with any complaints, take action where appropriate and communicate this to the Front Office Manager and immediate Supervisors
•Ensure all wake up calls are made at the correct time, according to the hotel standard.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with previous experiences in a similar position. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Rosh Rayhaan by Rotana
Hospitality & Accomodation Riyadh, Saudi Arabia https://www.rotana.com/rayhaanhotelandresorts/kingdomofsaudiarabia/riyadh/roshrayhaanbyrotanaLocated in the heart of Riyadh city, the 5-star Rosh Rayhaan by Rotana is the second property to open in Saudi Arabia under Rayhaan Hotels & Resorts by Rotana brand. With its contemporary design, the hotel offers 236 splendid rooms and suites spread over eight floors ranging from classic rooms to royal suites in addition to the Club Rotana rooms that specifically meet the needs of a business traveller. Conveniently located on the popular Olaya street, Rosh Rayhaan by Rotana is surrounded by shopping districts and is only a short 20-minute drive from Riyadh International Airport. In addition to its proximity to Kingdom Centre, the second tallest skyscraper in the country and the world’s third tallest building with a hole, the hotel is adjacent to the vibrant “Tahlia” street famed for its array of restaurants and major shops. The hotel offers distinctive restaurants and lounges, each with its own unique style; ensuring guests enjoy an exquisite dining experience without ever needing to step outside the property. With its multifunctional venues inclusive of 11 meeting rooms and a spacious ballroom, Rosh Rayhaan by Rotana is fully equipped to host the surge of events within the Kingdom whether lavish weddings or major conferences and exhibitions. For those looking to stay fit while on vacation or a business visit, the hotel’s Bodylines Fitness & Wellness Club offers a full range of cardiovascular equipment and a free weight training area as well as sessions with a personal trainer upon request. Additionally, guests may relax and rejuvenate with the available expert massage therapists, sauna and steam rooms.