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Job Description
We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
As a Laundry Order Taker you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:
• Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Ensure that guest services are met on time and that urgent requirements are done promptly
• Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
• Receive outside guest and employee garments and pass them on for processing
• Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
• Mend all guest garments and ensure that all broken / missing buttons are replaced
• Record the laundry charges on the list and post the amount to guest account by using the micros machine
• Report any loss or damage of fixtures and equipment to the Laundry Manager
• Assist and replace the marker and assist supervisor with all paper work in the office
• Ensure the laundry is kept clean, neat and tidy
• Ensure that laundry employees are knowledgeable about hotel services and facilities
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills are essentials. Computer knowledge or knowledge on micros system is a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Rotana Hotel Management Corporation PJSC (Arabic: روتانا) is a hotel management company in the Middle East, Africa, and the Balkans. It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Residences by Rotana. Rotana was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.