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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Relations Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
•Maintain effective communication with all related departments to ensure a smooth service delivery
•Extend personal service and attention to all guests, with particular emphasis to Club Rotana and VIP guests
•Develop the reputation, customer loyalty and market standing of the hotel by providing a high level of customer care, assistance and recognition
•Ensure that the correct arrival, check-in procedures and escorting of all guests to rooms are applied
•Ensure that on the day subsequent to arrival and day prior to departure, all guests identified as VIP’s, are contacted by a member of the Guest Relations Team
•Maintain a systematic recognition program policy in line with VIP categories to ensure that the relevant room treatments etc. are extended in line with status
•Check all VIP rooms with treatments prior to arrival times to ensure that the correct treatments and housekeeping standards are correct.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
