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Job Description
Job Summary:
We are seeking an Assistant Director of Front Office who is fluent in German to assist in managing the daily operations of the front desk and ensure exceptional guest service.
Job Responsibility:
1. Oversee the daily operations of the front desk, including check-in/out procedures, guest inquiries, and complaint resolution.
2. Train and supervise front desk staff to maintain high standards of customer service.
3. Handle special guest requests and VIP arrangements.
4. Monitor and maintain front office inventory and supplies.
5. Collaborate with other departments to ensure a seamless guest experience.
Candidate Requirements:
1. Fluency in German and English is required.
2. Previous experience in a front office or guest service role, with at least 2 years in a supervisory position.
3. Excellent communication and interpersonal skills.
4. Strong leadership abilities and a customer-centric approach.
5. Proficiency in hotel management software and MS Office suite.
Skills
Skills:
Fluency in German
Strong communication skills
Excellent leadership abilities
Experience in front office operations
Knowledge of hotel management systems
Customer service orientation
Problem-solving skills
Attention to detail
Ability to work under pressure
Team management skills
Job Details
Preferred Candidate
About This Company
The Cove Rotana Resort - Franchised
Hospitality & Accomodation Ras Al Khaimah, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/rasalkhaimah/thecoverotanaresortWith a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a popular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by. From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort. From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away. Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club.