Food & Beverage - Specialty Outlet Manager - Pub Grub

As a Manager- Specialty Outlet , you are responsible for effectively managing all aspects of the restaurant and Bar concept, in order to ensure optimum results are achieved across all facets of the operation, in line with Departmental targets, policies and procedures.

• Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction

• Identify training needs and propose training plans in order to maintain standard of service

• Plan and conduct On and Off job training on monthly basis in order to achieve service standard and knowledge of employees

• Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries

• Be involved in outlet promotional activities

• Create new promotions in order to attract Guests and meet revenue target

• Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs

• Evaluate performance of team and initiate promotions or internal transfers

• Resolve Guests’ complaints directly or consult with Restaurant Manager to maintain Guest satisfaction

• Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

•excellent interpersonal skills for diplomatically handling staff and customers

•strong written and oral communication skills for managing business admin and personnel matters

•the ability to cope under pressure

•good business awareness for achieving successful performance

•team working skills to be able to lead a team and be a part of it;

•strong planning and organisational skills to run the operation

•the ability to work independently and confidently to make your own decisions

•problem-solving ability to resolve issues as they arise