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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:
•Pick up passport copies at the designated area
•File all passport copies per day and hand it over to the concierge
•Work with computer and scanner to send all the necessary information
•Maintain an up to date knowledge of the hotel and services
•Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
•Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required.
Skills
Education, Qualifications & Experiences
You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and well versed with Computer skills.
Knowledge & Competencies
The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Rose Rayhaan by Rotana
Setting a benchmark for style, comfort and luxury, the 72-storey building was certified as the World’s tallest hotel from 2009 until 2012. Soaring 333 meters, Rose Rayhaan by Rotana is ideally located on Sheikh Zayed Road, just 5 minutes away from the Dubai International Financial Centre (DIFC) and few steps away from the Financial Centre metro station. The hotel is close to the world’s 2nd largest shopping mall ‘The Dubai Mall’ and a 15-minute drive from Dubai International Airport. The hotel offers 462 luxurious rooms and suites with panoramic views of Dubai overlooking Burj Khalifa. This landmark of Arabian hospitality is home to three Food & Beverage outlets, each with its own distinct sense and place. With a capacity of 108 guests, Petals restaurant is an abode for casual yet stylish all day dining offers, mesmerizing high-quality food which caters to the excellent variety of dishes for breakfast, lunch and dinner. The conference area located on two floors, features 7 meeting rooms, all equipped with the modern audio-visual facilities, wire-free connections and facets. The hotel’s recreation area, Bodylines Fitness & Wellness Club provides a fully-equipped gymnasium, outdoor temperature-controlled swimming pool for adults and children, a newly built aerobics room, treatment rooms for massage and skin care as well as a separate sauna, steam room and Jacuzzi.