Receptionist

Job Summary:
We are currently seeking a skilled and personable Receptionist to join our team at the Onyx Residences by Rotana. The Receptionist will play a crucial role in creating a welcoming and efficient atmosphere for our residents and visitors. This position requires excellent communication and customer service skills, as well as the ability to manage multiple tasks simultaneously.

Job Responsibility:
- Greet and welcome residents and visitors in a courteous and professional manner
- Answer and direct phone calls, take messages, provide as needed
- Manage the front desk area, ensuring it is tidy and presentable at all times
- Coordinate and schedule appointments for residents
- Handle resident inquiries and complaints in a prompt and friendly manner
- Receive and distribute mail and packages
- Maintain and update resident and visitor records
- Assist with administrative tasks such as filing, data entry, and faxing
- Ensure security protocols are followed, including monitoring and issuing access cards to residents and visitors

Candidate Requirements:
- High school diploma equivalent Previous experience in a customer role
- Proficient in Microsoft Office Suite and other relevant software
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Friendly and professional demeanour
- Ability to work effectively in a fast-paced environment
- Experience in residential is a plus

Skills:
1. Communication: A receptionist for residences needs exceptional communication skills to effectively interact with residents, guests, and staff. This includes strong verbal and written communication skills, active listening, and a friendly and professional demeanor.
2. Customer service: Providing excellent customer service is crucial for a receptionist in a residential setting. They should be able to handle inquiries, complaints, and requests in a prompt and courteous manner, ensuring resident satisfaction.
3. Organization: As a receptionist, you will be responsible for multiple tasks simultaneously, such as phone coordinating appointments, managing mail, and keeping the reception area tidy. Strong organizational skills are essential to handle these tasks efficiently.
4. Problem-solving: Receptionists need to be able to think quickly on their feet and find solutions to unexpected situations or challenges. This can involve handling unexpected guest requests, technical issues, or emergencies, and making critical decisions in a calm and efficient manner.
5. Time management: Managing time effectively is crucial for a receptionist as they often juggle various responsibilities simultaneously. The ability to prioritize tasks, meet deadlines, and stay organized is key to being successful in this role.
6. Computer literacy: Proficiency computer applications such word, spreadsheet software, email, and internet use is important for a receptionist. This includes the ability to handle basic troubleshooting and operate office equipment like printers and scanners.
7. Multitasking: Receptionists often face interruptions and need to handle various tasks simultaneously while remaining focused and composed. The ability to multitask effectively and maintain attention to detail is essential for success in this role.
8. Professionalism: A receptionist should possess a professional demeanor, maintaining confidentiality, displaying a positive attitude, dressing appropriately, and adhering to company policies and guidelines.
9. Teamwork: Receptionists often work as part of a larger team, collaborating with other staff members to ensure smooth operations. The ability to work well with others, communicate effectively, and contribute to the overall goals of the team is important.
10. Adaptability: In a residential setting, receptionists may encounter a diverse range of situations and individuals. The ability to adapt quickly, be flexible, and handle changes with ease is crucial to being successful in this role.