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Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:
• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences
You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English and Bosnian communication skills are essential. Computer Knowledge and additional language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job
Job Details
About This Company
Bosmal Arjaan - Franchised
Hospitality & Accomodation Bosnia and Herzegovina https://www.rotana.com/arjaanhotelapartments/bosniaandherzegovina/sarajevo/bosmalarjaanbyrotanaBosmal Arjaan by Rotana is a stylish and contemporary property in vibrant Sarajevo. With 132 fully serviced one, two and three-bedroom hotel suites that are spacious and elegantly designed featuring the latest technology, it is a home away from home for short and long staying guests and families seeking comfort and convenience when visiting this exciting city. This chic yet cosy urban haven offers a full range of hotel services and facilities, including a trendy, lifestyle-driven all-day dining restaurant, Urban café.deli, serving international cuisine in a casual environment; a gym; and two fully-equipped meeting rooms. With a prime location, close to Sarajevo City Centre and its largest shopping mall, just 13 minutes by car from Sarajevo International Airport and a short drive from major attractions, including the Old Town and the famous Vrelo Bosne park featuring the springs of the River Bosna, at the foothills of Mount Igman. Bosmal Arjaan by Rotana is a sought-after accommodation option for modern travellers who appreciate contemporary living.