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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Salalah Rotana Resort and Spa - Franchised
Hospitality & Accomodation Salalah, Oman https://www.rotana.com/rotanahotelandresorts/oman/salalah/salalahrotanaresortEnjoy authentic Omani hospitality and five-star luxury at the stunning Salalah Rotana Resort. Situated just 35km from Salalah International Airport and overlooking the beautiful turquoise waters of the Indian Ocean, it is the perfect place for guests looking to relax and unwind, while nearby attractions include the UNESCO World Heritage-listed Al-Baleed Archaeological Park, the famous Sultan Qaboos Mosque and many museums and cultural landmarks. The resort’s 422 deluxe guestrooms and suites feature a comprehensive range of modern amenities suiting the needs of business and leisure travellers, including families. Choose from a range of accommodation options providing prime views overlooking the beach, manmade canals or beautiful gardens, ensuring an unforgettable experience. Salalah Rotana Resort's five incredible dining venues showcase the finest local and international flavours. Go on a global culinary journey at Saffron, our all-day dining restaurant; dine on delicious Arabian-inspired fare at The Beach Bar & Restaurant; relax by the beach with a refreshing drink at Coco-Shack Beach Bar, or take a gastronomic tour of the Far East at Silk Road, our signature restaurant. For friendly get together or casual business meetings, Arabesque Lounge & Terrace serves up a delicious menu of light snacks and hot and cold beverages, or share a private romantic meal with your loved one on the beach with your own personal butler tending to your every requirement. Salalah Rotana Resort's comprehensive range of conference facilities comprise four high-tech, flexible meeting rooms equipped with the latest audio-visual technologies, as well as the spacious Al Hajar Ballroom. For the ultimate leisure experience, Bodylines Fitness & Wellness Club features world-class facilities including a fully-equipped gymnasium, two swimming pools, two tennis courts, saunas and steam rooms while Zen the spa is the place to relax or rejuvenate. Young guests can have fun at Flipper’s Kids Club.