Director of Housekeeping

Job Summary:
The Director of Housekeeping is responsible for overseeing and managing the housekeeping operations of the hotel. They ensure cleanliness, orderliness, and overall tidiness in guest rooms, public areas, and other designated areas of the property. The Director of Housekeeping is also responsible for training and supervising housekeeping staff, managing inventory and supplies, and ensuring exceptional customer service standards are met.

Job Responsibilities:
1. Develop and implement housekeeping procedures and policies to ensure efficient and effective operations.
2. Oversee and manage the daily activities of the housekeeping department, including scheduling, staffing, and training.
3. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to quality standards.
4. Manage the inventory and ordering of cleaning supplies, linens, and amenities.
5. Collaborate with other departments, such as front office and maintenance, to address guest needs and maintain the overall appearance and functionality of the property.
6. Train, motivate, and supervise a team of housekeeping staff, providing coaching and guidance as needed.
7. Develop and maintain strong relationships with vendors and suppliers to ensure timely and cost-effective procurement of supplies and services.
8. Manage departmental budgets and provide regular reports and updates to the management team.
9. Stay up-to-date with industry trends and best practices in housekeeping and implement relevant changes to improve efficiency and guest satisfaction.
10. Ensure compliance with all health and safety regulations and practices.

Candidate Requirements:
1. Bachelor's degree in Hospitality Management or related field is preferred.
2. Proven experience in a similar position in the hospitality industry, preferably in a luxury hotel or resort.
3. Strong organizational and time management skills, with the ability to multitask and prioritize workload effectively.
4. Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
5. Effective communication skills, both verbal and written, with the ability to interact with guests, staff, and management.
6. High attention to detail and commitment to delivering high-quality services.
7. Proficient in using housekeeping management software and Microsoft Office applications.
8. Knowledge of health and safety regulations and best practices in housekeeping.
9. Ability to work under pressure, handle difficult situations, and resolve guest complaints effectively.
10. Flexibility to work varying shifts, including weekends and holidays, as required.

Skills:
- Leadership: A Director of Housekeeping must possess strong leadership skills to effectively manage and motivate a team of housekeeping staff.
- Communication: Excellent communication skills are essential for a Director of Housekeeping, as they need to effectively communicate with team members, other department heads, and guests.
- Organizational skills: Strong organizational skills are necessary to coordinate and oversee the daily operations of the housekeeping department.
- Attention to detail: A Director of Housekeeping must have a keen eye for detail to ensure that all areas are clean and well-maintained.
- Problem-solving: The ability to quickly identify and resolve issues or conflicts is crucial in this role.
- Time management: Effective time management skills are important to prioritize tasks, meet deadlines, and ensure that the housekeeping department runs smoothly.
- Knowledge of housekeeping practices: A Director of Housekeeping should have a comprehensive understanding of housekeeping practices, including cleaning techniques, sanitation standards, and inventory management.
- Budgeting and financial management: Familiarity with budgeting and financial management is necessary to effectively manage the housekeeping department's expenses and resources.
- Adaptability: The ability to adapt to changing circumstances or situations is important for a Director of Housekeeping, as they may need to adjust schedules or work processes to accommodate guests' needs or unexpected events.
- Customer service: A strong focus on providing excellent customer service is important for a Director of Housekeeping, as they play a key role in ensuring guest satisfaction.
- Training and development: Experience in training and developing housekeeping staff is beneficial to ensure that all team members are well-trained and capable of providing high-quality service.