Food and Beverage Secretary

Assist in controlling and analyzing quality levels of products and service, Guest satisfaction, merchandising and marketing.

Handle all incoming and outgoing food and beverage correspondence including guest's feedback promptly and accurately

Administer all mail going in and out of the F&B Admin office

Assist in the F&B planning process, communication and potential documentation/records management.

Ensure the smooth and efficient running of the Food & Beverage Department by ensuring that coordination, administration, communication functions and duties of the department

Manage guest queries in a timely and efficient manner

Ensure compliance of brand standards and policies

Supervise small events as required

Establish and maintain effective Employee relations

Develop formal training plans and conduct on the job training sessions for Food & Beverage Department Employees

Attend and contribute to weekly Food & Beverage Departmental meetings

Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with a maximum of one-year experience in a similar role. You must also have fluency in both written and spoken English/French and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.