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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Centro Capital Centre
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/abudhabi/centrocapitalcentreWith its unique location close to Abu Dhabi National Exhibition Centre (ADNEC), 15 minutes to the corniche and only 20 minutes’ drive from the airport, Centro Capital Centre is a perfect place for business travellers, residents and holiday makers alike. Centro combines style, warmth and convenience with a dash of creativity to deliver an experience that is like no other. Centro Capital Centre comprises 414 rooms and studios. Every room and studio is meticulously designed to maximize space, light and efficiency, providing our guests with the latest technology; in-room entertainment options and a selection of contemporary classic furniture where comfort and aesthetics are key. For dining experiences, visit c.taste, all-day dining restaurant, serving a delicious array of international cuisines for breakfast, lunch and dinner or c.deli, Centro's innovative 24 hour take-away dining concept providing guests travelling essentials, as well as light bites and drinks. Quench your thirst at c.mondo - the hotel's bar where you can also catch the latest sports screened live. 6 meeting rooms on the business floor offer capacities to accommodate events ranging from 10 to 100 delegates. All guests can enjoy free access to Centro Capital Centre’s rooftop gym and swimming pool with stunning city views. Self-service laundry facilities are also available.