Food & Beverage - Head Waiter/ Head Waitress

We are currently seeking for young, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

• Conduct regular training sessions with the assigned team in line with the departmental SOP’s

• Monitor duty schedules for the respective team

• Ensure the proper appearance and grooming of assigned employees

• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available

• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being

• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel

• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Adaptability

Customer Focus

Drive for Results

Effective Communication

Planning for Business

Supervising Operations

Supervising People

Teamwork

Understanding Differences

Understanding Hotel Operations