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Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
As a Food & Beverage Reservations Clerk you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as:
• Receive restaurant reservations and ensure maximum up selling
• Prepare reservation update daily
• Ensure that Guest Comment Cards data are being recorded
• Regularly send HTML and other promotional materials to the database
• Update regularly the Food & Beverage database
• Handle telephone inquiries regarding the promotions run by the restaurants in a polite and courteous manner and as per standards fixed by Hotel
• Prepare memos, correspondence, emails and letters internal and external
• Ensure all correspondence is filed in a methodical systematic basis
• Have full understanding of the procedures when handling restaurant reservations
• Send quotation to guests for group reservations upon request
• Prepare and assist in sending out bulk mailings occasionally
• Prepare daily the buffet tags, menus, etc. of the Food & Beverage Outlets
• Follow up the reports required from the Food & Beverage Outlets
Skills
Education, Qualifications & Experiences
You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Beach Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/beachrotanaAn award-winning city resort with a prime waterside location and an enviable selection of modern leisure, dining and business facilities, Beach Rotana Abu Dhabi is much more than a hotel; it is a one-of-a-kind destination. This iconic five-star property, which is popular among discerning business and leisure travellers, as well as UAE residents, is an urban retreat with something for everyone. It provides direct access to the shops, services and entertainment attractions at adjacent Abu Dhabi Mall and is just minutes from the new Central Business District and Abu Dhabi National Exhibition Centre (ADNEC). Cultural and leisure attractions are also close by, from Sheikh Zayed Grand Mosque, Qasr Al Watan at the Presidential Palace and The Louvre Abu Dhabi to the stunning Corniche, Saadiyat Island and Yas Island with its fun theme parks. With Abu Dhabi International Airport just a 30-minute drive away, Beach Rotana offers guests the luxury of convenience during their stay. Escape the bustle of city life at Beach Rotana Abu Dhabi, which embraces you in the warmth of traditional Arabian hospitality as you step inside the lobby. Feel at home and relaxed in our 565 rooms, suites and serviced apartments, furnished to the highest standards and indulging you with stunning waterside or city views. With 12 remarkable and eclectic dining experiences under one roof, Beach Rotana Abu Dhabi is a gastronomic destination like no other. From succulent seafood at our popular over-water restaurant Finz, freshly-made Italian fare at Prego’s, Indian fusion delights at Indigo and fine steaks at Rodeo Grill, to exotic French-Polynesian dishes at Trader Vic’s, authentic German cuisine at Brauhaus and American-Japanese favourites at Benihana and so much more, you are spoiled for choice. Cafés, lounges, beach bars and in-room dining are also part of our impressive culinary offering.