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Job Description
As a Front Desk Agent you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience
General Duties and Responsibilities:
- Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
- Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
- Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings
- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Job Details
Preferred Candidate
About This Company
Centro Capital Centre
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/abudhabi/centrocapitalcentreWith its unique location close to Abu Dhabi National Exhibition Centre (ADNEC), 15 minutes to the corniche and only 20 minutes’ drive from the airport, Centro Capital Centre is a perfect place for business travellers, residents and holiday makers alike. Centro combines style, warmth and convenience with a dash of creativity to deliver an experience that is like no other. Centro Capital Centre comprises 414 rooms and studios. Every room and studio is meticulously designed to maximize space, light and efficiency, providing our guests with the latest technology; in-room entertainment options and a selection of contemporary classic furniture where comfort and aesthetics are key. For dining experiences, visit c.taste, all-day dining restaurant, serving a delicious array of international cuisines for breakfast, lunch and dinner or c.deli, Centro's innovative 24 hour take-away dining concept providing guests travelling essentials, as well as light bites and drinks. Quench your thirst at c.mondo - the hotel's bar where you can also catch the latest sports screened live. 6 meeting rooms on the business floor offer capacities to accommodate events ranging from 10 to 100 delegates. All guests can enjoy free access to Centro Capital Centre’s rooftop gym and swimming pool with stunning city views. Self-service laundry facilities are also available.