Front Desk - Telephone Operator

We are currently looking for dynamic, self motivated Frontline communicators who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response at any time whereby your role will include key responsibilities such as:

•Ensure that the welcome desk is manned to standard and make certain, that all incoming calls are handled prompt and accurate with the required follow up trace system

•Receive each guest call in a professional and friendly manner

•Maintain effective communication with all Corporate Office colleagues to ensure smooth service delivery

•Promote a helpful and professional image and give full co-operation to any client requiring assistance with a prompt, caring and helpful attitude

•handle every query in a polite and courteous manner, exceeding expectations

•Ensure callers are greeted by name upon calling as per Rotana standards and when possible

•Maintain an up-to-date knowledge of the company and office operation, including operating hours, daily presence and location of Corporate Office colleagues, meeting scheduled, events and any allied information to respond efficiently to queries

•Take messages as per required standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Display pride in your workplace and a high level of personal appearance at all times when representing the company towards guest and colleagues

Education, Qualifications & Experiences

You shouldminimum of high school education and previous work experience in simmilar position. Excellent written and verbal English communication skills are essential.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job